Virtual Assistant & Sales Support

Reliable support,
organized systems,
real results.

I help growing businesses keep their operations, pipeline, and client communication running smoothly — from outbound outreach and CRM management to scheduling, billing, and back-office support.

Get in Touch See My Work
3+ Years experience
6 Industries served
10+ Tools & platforms
Core capabilities
What I bring to every engagement
  • Outbound prospecting & appointment setting
  • CRM management & data accuracy
  • Scheduling & client intake
  • Billing, invoicing & AR collections
  • Document management & SOPs
Recent result Verified
$20,000+
recovered in overdue AR collections
What I Do

Support across the full
back office & sales cycle.

From first outreach to ongoing operations, I handle the details so your business runs smoothly.

📞

Outbound & Lead Generation

Cold calling, email/SMS outreach, and appointment setting to keep your pipeline moving.

📊

CRM & Data Management

Lead database organization, cleanup, and accurate tracking across HubSpot, Salesforce, GoHighLevel, or RealGreen.

📅

Scheduling & Client Intake

Calendar management and structured intake processes for new and existing clients.

✉️

Inbox & Communications

Organized, responsive front-line communication across calls, email, and SMS.

💰

Billing & AR Collections

Invoicing, payment processing, and collections follow-up to keep receivables current.

📁

Document Management & SOPs

Organized records, templates, and process documentation that keep operations consistent.

Experience

Where I've worked.

A track record across real estate, field service, and healthcare-adjacent industries.

Jun–Jul 2026
Admin & Back Office Manager
Full Circle Services
  • Ran sales reports for door-to-door sales teams via RealGreen, supporting pipeline visibility.
  • Led an AR collections effort, recovering over $20,000 in overdue payments.
  • Managed inbound/outbound calls and SMS outreach; kept CRM data clean and accurate.
Apr–Jun 2026
After-Hours Service Coordinator
TrulyLawn (Part-Time)
  • Handled customer inquiries via SMS, phone, and email; logged entries in RealGreen for follow-up.
  • Performed intake and created custom accounts for interested prospects.
Nov 2025–Jan 2026
Virtual Assistant / Receptionist
Empathy Health Clinic (Part-Time)
  • Managed patient scheduling, front-desk communications, and billing for new and existing clients.
  • Created SEO-optimized content and produced end-of-day operational reports.
Jan–Oct 2025
Scheduling Coordinator (Healthcare)
ABC Marketing
  • Conducted new client intakes and managed high-volume inbound calls with discretion.
  • Handled billing and payment processing while maintaining confidential records.
2024–2025
Customer Service Agent
Great Blue BPO
  • Handled 100+ client inquiries per day for national and international consumer brands.
2022–2024
Lead Generation & Admin Assistant
RGE (Independent Contractor)
  • Generated and qualified leads through outbound strategies, helping agents increase conversions.
  • Managed and segmented lead databases in GoHighLevel across pipelines.
VC
Viany Cruz
Virtual Assistant · Belize, Central America
About Viany

Built to lead.
Trained to deliver.

With over 3 years of virtual assistant experience across real estate, healthcare, field service, and retail data industries, I bring a rare combination of organization, follow-through, and genuine care for the businesses I support.

I don't just complete tasks — I keep CRMs clean, pipelines moving, and back-office operations running without anything falling through the cracks. Whether it's outbound prospecting, client intake, or collections, I bring the same attention to detail to every engagement.

Industries worked
Real Estate Healthcare Legal Lawn Care Field Service Retail Data
Tools I work with
HubSpot Salesforce GoHighLevel RealGreen CRM PracticePanther Slack Calendly Trello Monday.com Microsoft 365
Get In Touch

Let's work together.

Reach out directly by phone or email — I'll get back to you promptly.

Call
Email
🌐
Website